Privacy Policy

At AI PrepX™ ("we", "us", or "our"), we respect your privacy and are committed to protecting it. This Privacy Policy describes the types of information we collect when you use our website aiprepx.com (the "Service") and explains how we use, disclose, and protect that information. By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

1.1 Information You Provide

We collect personal information you voluntarily provide when using the Service, including:

• Name and email address when you register or contact us
• Account credentials (managed securely through our authentication provider)
• CV/Resume documents you upload for analysis
• Job descriptions you provide for interview preparation
• Voice recordings during mock interview sessions
• Responses to aptitude tests and assessments
• Payment information (processed securely by third-party payment providers)

1.2 Usage Data

When you visit the Service, we automatically collect certain information about your device and how you interact with the website. This may include:

• IP address and approximate location
• Browser type and operating system
• Time zone and referring URLs
• Pages visited and features used
• Session duration and interaction patterns

We use this data in aggregate form to analyse and improve the Service.

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, remember preferences, analyse site traffic, and measure the effectiveness of our content. Our cookies fall into the following categories:

• Essential cookies: Required for the website to function properly, including session management and authentication.
• Analytics cookies: Help us understand how visitors interact with the Service so we can improve performance. We use aggregated statistics and do not identify individual users.
• Functional cookies: Remember your preferences and settings to provide a more personalised experience.

You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect the functionality of the Service.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our interview preparation services
• To generate personalised interview questions based on your CV and job descriptions
• To conduct voice-based mock interviews and provide AI-powered feedback
• To generate aptitude assessments and evaluation reports
• To process transactions and manage your token balance
• To communicate with you about services, updates, and support
• To analyse usage patterns to enhance user experience
• To detect and prevent fraud, abuse, or security incidents
• To comply with legal obligations

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information in the following limited circumstances:

• Service Providers: We use third-party service providers for hosting, authentication, AI processing, and analytics. These providers are contractually obligated to keep information confidential and use it only for the purposes we specify.
• AI Processing: Your documents and voice recordings are processed by AI services (such as OpenAI) to generate interview questions and feedback. This data is processed according to strict data handling agreements.
• Payment Processors: Payment information is handled directly by secure third-party payment processors (such as Razorpay). We do not store your complete payment card details.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Data Security

We implement industry-standard security measures to protect personal information from unauthorised access, disclosure, or destruction:

• Encryption of data in transit (HTTPS/TLS)
• Secure authentication via trusted providers (Supabase Auth)
• Regular security reviews and updates
• Access controls and authentication for administrative functions
• Secure cloud infrastructure with reputable providers

However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide our services:

• Account information: Retained until you delete your account
• CV/Resume and Job Descriptions: Stored for your active sessions; you can delete these at any time
• Voice recordings: Processed for feedback generation; not permanently stored after processing
• Assessment data: Retained to provide you with historical reports and progress tracking
• Transaction records: Retained as required by law for accounting purposes

If you provide us with contact information for support purposes, we will retain it only as long as necessary to respond to your request and comply with applicable laws.

6. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, including:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Opt-out: Unsubscribe from marketing communications
• Data portability: Request your data in a portable format

To exercise these rights or request more information about our data practices, please contact us at the email address below. You can also control cookies by adjusting your browser settings.

7. Third-Party Links and Services

The Service may contain links to third-party websites or integrate with third-party services over which we have no control. Once you leave our website or interact with third-party services, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party sites or services you use.

8. Children's Privacy

Our Service is not intended for children under 13 (or 16 in some jurisdictions), and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can remove the information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including countries where our service providers are located. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of the Service after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@aiprepx.com
General Support: support@aiprepx.com
Website: https://aiprepx.com

This Privacy Policy is provided as a general template and does not constitute legal advice. You should consult a qualified legal professional for guidance tailored to your specific situation and jurisdiction.